Terms of Service

BACKGROUND

Welcome to The Date Crew (“The Date Crew” or “TDC”). These Terms of Use (“Terms”) are binding on and hereby govern a user’s (“You”, “Your”, “Yourself”, “User”) voluntary access, browsing, interaction with, usage of and availing of the offered services on the platform developed and provided by OAK Connections LLP (“Us”, “We”, “Our”, “Company”) available via the URL www.thedatecrew.com (“Site”). 

We primarily offer services concerning partner searches for potential matches, related advisory, consultancy and allied services concerning partner searches for potential matches to You. These partner search services are provided by Us either through Our Magic Link program or through Our personalised Partner Search Program, or any other additional or improved programs that We may provide from time to time, at Our sole discretion. Such Services (defined hereinafter) would be provided by Us by creating Your digital profile on the Site, as well as managing (on Your behalf and with specific authorisation from You) Your profiles on identified 3rd party matrimonial portals to find relevant potential matches for You. As an integral part of these partner search services, TDC will facilitate Your meetings/interactions with potential matches and Your participation in various events such as offline single mixer events, one-on-one micro dates, mingling sessions, group activities, webinar, courses, guides, workshops etc. These Terms will govern, inter alia, all such meetings, interactions, participation, meetings/interactions with matches, offline single mixer events, one-on-one micro dates, mingling sessions, group activities, webinar, courses, guides, workshops etc. (hereinafter collectively referred to as the “Date Crew Experiences” or “Experiences”, or individually, as an “Experience”). The collective set of services provided by the Company, as described above, and any other allied and ancillary services relating to them, shall be hereinafter referred to as the “Services”, and individually as a “Service”, wherever the context so permits.

Further, once You decide to engage Us, You will also be required to electronically sign a Customer Engagement Agreement (“CEA”). These Terms, along with the CEA and the Privacy Policy, shall govern Our overall relationship and engagement. 

The Company reserves the exclusive and discretionary right to, in any way that it deems fit, amend, expand, restrict, withhold or alter in any manner the Site, Services, the Terms and The Date Crew Privacy Policy (“Privacy Policy” or “Policy”), which is accessible via the URL https://www.thedatecrew.com/privacy-policy-the-date-crew , as well as any other agreement or document uploaded on the Site, governing Your usage of the Site, Services etc. at any point in time. 

The Terms are legally binding and enforceable with respect to Your usage of the Site and Services. Your willful disregard or disagreement to be bound by the Terms as a part of Your usage of the Site and the Services shall automatically constitute grounds for terminating the provision of the Services by the Company to You, as well as grounds for terminating Your access to Your Profile registered on the Site. It is hereby clarified that Your independent, voluntary usage of the Site shall also create an obligation on You to be bound by the Terms, the Privacy Policy and any other such legally binding agreement or document as the Company may provide on the Site (including the CEA) to govern Your usage of the Site and availing of the Services (“Other Agreements”). 

The Terms, along with the Policy and Other Agreements, and Applicable Law, govern Your usage of the Site and Services. The Terms have been published in accordance with applicable laws, rules, regulations of India, including but not limited to the Information Technology Act, 2000 and applicable rules, regulations framed thereunder (“Applicable Law” or “Applicable Laws”). The Terms are subject to amendments, modifications from time to time in accordance with any revision or modification in the existing laws or the enforcement of any new enactment, such as the Digital Personal Data Protection Act, 2023, and rules and regulations framed thereunder. Your continued usage of the Site and availing of any Services shall constitute your unconditional acceptance of any and all such updated Terms.

You hereby agree and understand that for availing any Services, you may be required to consent to certain additional rules and regulations, which shall be framed by the Company and intimated to you by the Company from time to time. Without consenting to such additional rules, regulations, the Company reserves the right to, at any time, terminate your access to the Site, Services, including any paid Services, without the provision of refunds. 

GENERAL TERMS

In order to create a Profile using the registration mechanism on the Site as well as avail any Services, You, in case you belong to the female gender, have attained the age of 18 (eighteen) years, and in case you belong to the male gender, have attained the age of 21 (twenty-one) years. Further, You must be competent under Applicable Law to give valid consent to and enter into legally binding contracts. By Your voluntary and continued usage of the Site and availing of any Services, You hereby covenant, represent and warrant that You are:  

1. Aware of, acknowledge, understand and confirm your acceptance to be bound by the Terms, Privacy Policy and Other Agreements during your usage of the Site and availing of any Services; 
2. You have attained the age of 18 (eighteen) years, in case you belong to the female gender, and have attained the age of 21 (twenty-one) years, in case you belong to the male gender; 
3. You shall be deemed competent under Applicable Laws to give valid consent to and enter into legally binding contracts; 
4. Aware of Your obligation to complete the self-video verification and onboarding process as mandated by the Company and have and are ready to supply to the Company, at any point in time for verification and security purposes, relevant documentation and identification, such as acceptable governmental ID (Aadhar Card, for instance), valid college/university degrees as educational proof and any other document which may be required by the Company for the provision of Services;
5. Ensuring that Your usage of the Site and availing of the Services shall not contravene the Terms, Privacy Policy, Other Agreements as well as any Applicable Law in force; 
6. Providing material, updated, accurate and latest information to the Company that shall be requested of you from time to time in order for the Company to continue providing the Services;
7. Ensuring that Your usage of the Site and availing of the Services shall not be for any commercial gains/purposes, and shall in no way attempt to endanger or harm or attempt to endanger or harm the Company’s proprietary rights, Intellectual Property, the Site, the Services etc.; 
8. Ensuring that upon discovery of any actual or attempted usage of the Site and/or the Services by any individual under the age of 18 (eighteen) years, any actual or attempted misuse by any entity that may be treated as a legal person under Applicable Law, You shall promptly notify the Company’s Grievance Redressal Officer;
9. Ensuring that upon discovery of any actual or attempted misrepresentation or impersonation or falsification or fraud regarding any material fact, circumstance, position that shall in any way impact the Company and/or the Site and/or the Services, You shall promptly notify the Company’s Grievance Redressal Officer.

PROFILE REGISTRATION

If You wish to avail any Services offered by Us, You are mandatorily required to create an account /user profile (“Profile”) using the registration process provided on the Site. Upon registration, You may receive a username and password, or an OTP-based login with Your registered mobile number with Us, or any other manner prescribed by the Company for successful registration on the Site. In order to create Your Profile on the Site, You are required to furnish such classes of information for such purposes that shall be notified by the Company on the Site during the registration process. Your information shall, at all times, be used and processed in accordance with the Terms, Privacy Policy, Other Agreements and Applicable Laws in force. By Your voluntary creation of a Profile, You hereby agree, warrant and covenant that You are: 

1. Voluntarily and without any coercion or duress furnishing accurate and true information to the Company for creating Your Profile and availing, at any point in time, any Services as well as continuing the usage of the Site; 
2. Providing accurate, complete, latest and material information that has been requested by the Company to create a Profile and avail, in furtherance of the same, the Services and continued use of the Site; 
3. Consenting to the Company’s usage of any information voluntarily furnished by You in order to provide and facilitate the Services, undertake all necessary actions and communications necessary for providing the Services to You as well as make the Site available and accessible to You; 
4. Agreeing to cooperate, at all times, with the Company, to maintain the integrity, confidentiality and privacy of all communications, discussions, terms and execution of Other Agreements between the Company and You; 
5. Taking all necessary precautions, including those as mandated under Applicable Laws and as may be required by the Company from time to time, to maintain the integrity, confidentiality and privacy of Your Profile, requisite information used for creating and maintaining such Profile; 
6. Responsible and liable, at all times, for any activity (act and/or omission), communication to other users or the Company conducted through Your Profile; 
7. Shall not, at any time, engage in, do or attempt to, sell, trade or otherwise transfer or enable the operation of Your Profile to any third party for any reason; 
8. Shall not, at any time, do or attempt to impersonate or mimic or falsely represent any individual under the age of 18 (eighteen) years or above; 
9. Shall promptly notify the Company of any unauthorised use of Your Profile and/or requisite information used for creating and maintaining such Profile. 

PAYMENTS, REFUNDS AND GENERAL TERMS CONCERNING SERVICES

Subscription Fees: You agree to pay, within the timelines prescribed by Us, the prescribed subscription fees, or as indicated in the subscription package availed by You, with Your voluntary choice of such subscription package indicated by You, in order to avail the relevant Services. The choice of package and payment of subscription fees shall also be governed by the terms of the Other Agreements, as applicable. You may renew Your subscription upon the expiry of the subscription package opted by You, at Your discretion, in accordance with the Terms, Privacy Policy and Other Agreements, and there shall be no automatic renewal of such subscription package, unless you have explicitly opted for recurring payments and corresponding automatic renewal of your subscription package. In case any requisite payment to be made by you is not completed within the timelines prescribed by Us, the Company reserves the right, after issuing a payment reminder, to terminate your access to such Services concerning which such payment was due and payable. For any disputes related to payments, you may contact the Company’s Grievance Redressal Officer.

Payments Related to the Services, Experiences and General Terms concerning Experiences:

1. You will be required to pay Us applicable fees and amounts that shall be intimated by Us within a reasonable timeframe to You for availing the Services as well as Experiences, at the time of executing the Other Agreements or at any other time/in any other manner as decided by the Company. 
2. Depending on the subscription plan opted by You, unless specific events are included in your package, all the Experiences shall be considered to be as an individual Experience over and above Your subscription to the subscription packages available as on the Site. The applicable fees for each such Experience will be communicated to You by Us through a suitable prior intimation.
3. Prior payment, in accordance with the timeframe intimated by Us, is mandatory to confirm Your participation for any Experience. Participation without prior payment will not be permitted.
4. There shall be no refunds for any events conducted as a part of any Service or Experience, unless such event is cancelled or postponed by Us. In the event of cancellation or postponement of an event by Us, You may either opt for a refund or attend the rescheduled event. Any opted refunds shall be processed within 14 (fourteen) business days, excluding bank holidays.  
5. We reserve the right to, at any point in time, modify, reschedule, change or cancel any Service or Experience. 
6. In the event of any material changes (for instance, change in date, location, or format) concerning any Experience, You shall be notified within a reasonable timeframe before any Experience undergoing such material change as described above. If such modifications substantially alter the nature of the Experience, we reserve the discretionary right to offer the choice to either avail the Experience or request a refund. Any opted refunds shall be processed within 14 (fourteen) business days, excluding bank holidays. 
7. All passes issued for admission to or accessing or availing an Experience are non-exchangeable, non-transferable, and non-redeemable for any value other than what is specified in the terms of the issued pass. Passes are only valid for the specific Experience for which they are purchased. A maximum of 1 (one) pass may be purchased by You only in Your individual capacity. Passes are personal to You, and you shall not transfer or sell or duplicate the issued pass. 
8. Any fraudulent, unlawful, or improper use of a pass by You will result in the immediate cancellation of the pass and in no way shall the Company assume any liability with respect to any fraudulent, unlawful or improper use by You. Lost, stolen, or misused passes will not be replaced or refunded. You are solely responsible for the security and proper use of Your pass.
9. Your permissible entry to events associated with an Experience may be subject to security checks which may be conducted both prior to and on the day of the event associated with an Experience, including but not limited to, ID verification and reasonable searches. Failure to comply with these security measures may result in denial of entry, without any refund to You.
10. The availability of passes for any Experience is subject to the sole discretion of the Company. We reserve the right to limit or restrict access to Experiences based on availability or other factors at our discretion.
11. When purchasing a pass for any Experience, you must provide accurate personal information, including but not limited to Your name and contact details. Any incidents of misrepresentation, impersonation, falsification of information or any other behavior deemed inappropriate or a security concern by Us shall provide us the right to employ safety measures such as denial of entry, removal from the venue etc. 
12. We may utilise certain tools and technology for processing data pertaining to You for organising, facilitating and executing an event concerned with an Experience, as would be necessary to facilitate the event. Such use and sharing of data with certain identified third party organisers and vendors for the organisation, facilitation and execution of an Experience event shall be done in accordance with the Terms, Privacy Policy and on a limited, “need-to-know” basis. For instance, purely for explanation,  a specialised technology platform created for event management may be utilised for managing an overall event such as a single mixer.  
13. You are expected to behave in a respectful, courteous, dignified, unbiased and professional manner while availing and attending any event pertaining to any Experience. We reserve the right to remove any participant who engages in disruptive, offensive, illegal or unsafe behavior, at our sole discretion, without issuing any refunds. By attending, You unconditionally agree to comply with, at all times, all Experience-specific and Service specific rules and guidelines which shall be intimated by the Company, at its sole discretion, from time to time.

Disclaimers: 

1. Any voluntary participation in any Services, Date Crew Experiences is at Your own risk. While We take reasonable steps to ensure a safe and enjoyable Experience as well as provision of Services, We are not responsible for any injury, loss, harm, or damage that may occur, including but not limited to issues arising as a result of actions of third-party vendors or service providers, venue conditions, or interactions with other attendees. 
2. You acknowledge that The Date Crew is not liable for any circumstances or incidents beyond Our reasonable control, including but not limited to, unforeseen disruptions or weather incidents or disruptions due to formal orders by requisite authorities, natural disasters, or any other force majeure conditions etc.
3. By voluntarily participating in and/or attending any Date Crew Experience and availing any Service, You consent to being photographed or video recorded for valid promotional purposes as approved by the Company for its marketing initiatives, including on the Company’s social media profiles.

‍Pausing A Service and Forfeit: Voluntarily requests furnished by You to the Company for pausing a Service (“Pause Periods”) is available if you would like to temporarily halt any Service being availed by You for a period that may extend beyond  3 (three) weeks. Such Pause Periods shall be initiated by the Company upon a specific written request furnished by You to the Company within the timeframes as may be prescribed by the Company for requesting the initiation of Pause Periods. Such written requests for the initiation of Pause Periods shall contain such particulars as required by the Company, including but not limited to, adequate reasoning supporting such request, details of the Services being availed by You, voluntary declaration that such Pause Periods are being initiated only at Your request and any other details that the Company shall require. The Company reserves the discretionary right, at all times, to accept or decline such requests. You may pause your experience for a period of three (3) months pursuant to a Pause Period allowable by Company.

Experience Service Collaborations with Third Parties 

For the provision of Services, including Experiences, in collaboration with third-party vendors approved and engaged by the Company, additional terms may apply. In such cases, You are required to comply with such third party vendor's guidelines, and for seeking resolution concerning any issues or grievances related to any third-party organised Experiences, You must contact such  third-party vendors through the requisite contact information furnished by such third-party vendors. The Date Crew shall not be liable for such third-party services, performance, or any aspect of such events outside Our control.

Free Access to Experiences: We may, from time to time, offer limited features or trial periods for specific Experiences or parts thereof free of charge. These free access offers, including their scope and duration, will be indicated to You by Us. During any such free trial period, no charges will apply unless You choose to upgrade to a paid plan at the end of the trial. Any changes to payment plans will be clearly communicated to you in advance. We reserve the right to modify, suspend, or terminate Your free access to such specific free Experiences at any time, at our discretion, without prior notice, and are under no obligation to offer (or continue to offer) free access to any individual or entity.

Refunds for Experiences, Services: 

1. Refunds will only be issued in cases of any material deficiency in Experiences and/or Services provided by Us, which must be adequately disclosed with relevant supporting evidence indicating such material deficiency, if available. The decision to grant refunds will be at Our sole discretion and evaluated on a case-by-case basis. The decision as to whether any material deficiency occurred will lie with the Company. However, this shall not include any material deficiency in Experiences provided by third party vendors.
2. You may submit a refund request through contacting the Grievance Redressal Officer whose details have been furnished in the latter part of the Terms, along with valid documentation (including proof of deficiency of the Experiences, Services, as the case may, as applicable) to substantiate such refund requests/claims. Upon detailed review of such documentation, if We reasonably find that the claim is valid, then a refund of the relevant paid amount in connection with such Experience or Service, as the case may be, or of the subscription fee, as the case may be, may be processed by the Company on a pro-rata basis. Such refund processing may further depend on additional factors such as the terms and policies of our third-party payment gateway providers and the quantum or stage of Experiences or Services utilized by You until the period of such refund request, which shall be ascertained by Us on discretionary basis.
3. Any and all refunds issued by the Company shall be processed within 14 (fourteen) business days, excluding bank holidays, from the actual date of acceptance by the Company of a refund request submitted by You.
4. Any and all refunds issued pertaining to any material deficiency in Experiences or Services provided by Us, or pertaining to any other section in the Terms, shall be processed subject to the Applicable Laws, including any rules and regulations in force in India and as prescribed by the Reserve Bank of India or any other statutory financial authority.
5. You shall be deemed ineligible for any refund for any section as contained in the Terms if You are in contravention with any part or section or rule or clause of the Terms and/or the Privacy Policy and/or the Other Agreements and Applicable Laws. 

YOUR CONDUCT

In connection with your use of or participation in any Services, Experiences, you hereby agree to comply, at all times, unconditionally, with the following regulations and any other rules that shall form a part of the Terms, Privacy Policy, Other Agreements at the Company’s discretion:

1. Comply with Applicable Laws, the Terms, Privacy Policy, Other Agreements in relation to Your use of the Services, Experiences and Your interaction with other users on the Site and during any Date Crew Experiences, availing of any Services;
2. Ensure at all times that Your conduct and behaviour on the Site, while availing the Services is respectful, courteous, dignified, unbiased, polite, candid and civil during any interaction, communication, engagement with other users on the Site and during any Date Crew Experiences, availing of any Services;
3. Ensure that You shall, at no point in time, do or attempt to, threaten, disrespect, create an uncomfortable environment, harass, blackmail, extort, falsify information concerning any other user of the Site or TDC representative or engage in any act or omission deemed violative of the Terms of Use, Privacy Policy, Other Agreements by the Company and Applicable Law, as the case may be; 
4. Ensure that You shall, at no point in time, engage in any conduct, display any behaviour hindering the provision of Services by the Company to You or any conduct, behaviour which, in the Company’s opinion, shall be counterproductive to the provision of Services by the Company to You; 
5. Ensure that You shall, at no point in time, do or attempt to, violate, vilify, diminish, demean, disobey or directly defy any specific behavioural guidelines, as well as any guidelines concerning the availing of Services by You as may be framed, effectuated by the Company from time to time; 
6. Promptly notify the Company’s Grievance Redressal Officer of any incidents of any actual or attempted misrepresentation or impersonation or falsification or fraud regarding any material fact, circumstance, position concerning Your Profile or any other user profiles or any Date Crew Experiences or Services as well as any harmful, illegal, or nefarious usage concerning Your Profile or any other user profiles or any Date Crew Experiences or Services;
7. Proactively report to the Company’s Grievance Redressal Officer any incidents of unethical, unprofessional, harmful, negligent or illegal act or omission or any act or omission contravening Applicable Law, the Terms, Privacy Policy and Other Agreements;

The Company reserves the right, but not an obligation, to investigate or inspect any possible violations or reported complaints (including any discovery by the Company) by You or any user of the Site, Experiences, Services, subject to the Terms, Privacy Policy, Other Agreements or Applicable Law. Following such inspection/investigation, the Company may, per its sole discretion, take any action it deems fit, on the Site or during The Date Crew Experiences or Services, including termination of violating user’s profile, removing obscene, infringing or illegal content, and barring a user’s entry to any Date Crew Experiences or restricting the right to avail any Services or non provision of Services. Any such action, taken at the Company’s discretion, shall be taken after a thorough assessment and analysis of multiple factors, such as the severity of the circumstance, actual or potential threat of disparagement to the Company, actual or potential threat of harm of any nature to the Company, Users etc. 

DISCLAIMERS

The Company hereby provides the following disclaimers which shall be in force at all times during Your usage of the Site, availing of Services, in addition to other terms and conditions stipulated under the Terms, Privacy Policy and Other Agreements: 

1. You agree and acknowledge that the Company does not exercise any control over the conduct of and interactions between users on the Site and/or during Your availing of Services, and shall bear no liabilities of any nature whatsoever in relation thereto, and You will be solely responsible for all such interactions and/or communications;
2. While the Company undertakes any and all reasonable and practicable efforts to maintain the veracity, completeness, updated nature of all information available on the Site and concerning the Services, the Company hereby disclaims all implied representations, warranties, or guarantees as to the accuracy, validity, reliability, fitness for a particular purpose or completeness of any information and material on the Site, including concerning the Services.
3. All information available on the Site has been provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions i.e., without consulting primary, more accurate, more complete, or updated sources of information. Any reliance on the information available on the Site is and shall be at Your own risk.
4. Subject to the Terms, Privacy Policy and Other Agreements and in accordance with Applicable Law, You hereby agree to authorise the Company (including its authorised representatives, permitted assigns and affiliates) to create, operate and manage Your profile on certain identified third-party matrimonial websites using Your personal information to create and manage such profiles. However, any direct communications with a prospective match shall be undertaken solely by You and the Company shall not participate in any such communications.
5. Under no circumstances shall the Company be held liable at any point in time for the veracity of the user profiles and associated information posted on any identified third-party websites. We advise You to conduct Your due diligence prior to commencing any communications with any prospective match.  
6. The Company reserves the right to collaborate with multiple third-party entities such as verification service providers, communication service providers, data analytics vendors, payment service providers (collectively referred to as “Service Providers”) in order to provide Experiences to you. The Service Providers shall always be solely liable and responsible for the services provided by each of them. The Company shall not be responsible for and does not guarantee the quality and efficiency of the services of any such Service Providers. Any disruption or shortcoming in the Experiences as a direct or indirect result of the quality of services provided by such Service Providers, shall not be the responsibility or liability of the Company. 
7. You agree and acknowledge that the Company merely offers the Users the opportunity to participate in curated and bespoke Experiences. You agree and acknowledge that the Company is not responsible for any acts, omissions, decisions, arrangements, relationships or transactions you enter into with other Users on the Site or through The Date Crew Experiences or through any use of the Experiences, or in any other manner whatsoever.
8. You agree and acknowledge that the Company merely leverages its self-developed techniques pertaining to behavioral psychology and compatibility research to match Users based on insights into their personalities and preferences. You agree and acknowledge that the Company is not responsible for the quality, type or lack of matches received by you on the Site or through the Services or through any Experiences.
9. You agree and acknowledge that any decisions, arrangements, relationships, transactions initiated by You with any other User, through or on the Site or through the availing of Services, participation in Experiences, shall be concluded directly between You and such other Users of the Site. 
10. You agree and acknowledge that the Company shall not be responsible for any losses or damages incurred by You in relation to Your availing of any Services, participation in the Experiences. Your involvement in any Services being availed by You, participation in Experiences is at Your sole risk and liability, and You shall assume full responsibility for any costs and expenses associated therewith.

THE SERVICES ARE PROVIDED TO YOU ON "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED. THE COMPANY DOES NOT WARRANT THAT THE SERVICES, EXPERIENCES AND SITE PROVIDED WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE SITE OR ITS HOSTING SERVER ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, YOU ACKNOWLEDGE THAT ON OCCASION, THE SITE MAY BE TEMPORARILY DOWN DUE TO PERIODIC MAINTENANCE, TECHNICAL ISSUES, OR FOR ANY SECURITY REASONS BEYOND THE COMPANY'S CONTROL. IN SUCH INSTANCES OF DOWNTIME, THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY LOSSES WHICH YOU MAY INCUR. HOWEVER, THE COMPANY SHALL MAKE BEST EFFORTS TO RECTIFY THE ISSUE CAUSING THE DOWNTIME AND MAKE THE SITE AVAILABLE AT THE EARLIEST.

PROPRIETARY RIGHTS

1. The Site, the Services may contain or use the Company’s intellectual property, including but not limited to, copyrights, copyrighted material, trademarks, and other proprietary information and intellectual property, as may be defined under Applicable Laws, as well as the rights, title and ownership that belongs to and is owned by the Company or its licensors (“Intellectual Property”). 
2. You hereby acknowledge and agree that the Site and Services constitute and contain valuable proprietary products and trade secrets of the Company, embodying substantial creative efforts, confidential information, ideas and expressions. You agree not to use or otherwise reproduce, alter, damage, reverse engineer, mine, gather, extract or misuse separately, the Company's Intellectual Property and the textual content associated with the Intellectual Property. Nothing in these Terms, the Privacy Policy or the Other Agreements shall mean or imply that any ownership over the Intellectual Property, or any part thereof, shall be transferred to you or to any third party whatsoever.
3. You agree that by using the Site and Services, you will not use any third-party intellectual property nor any trademark, service mark, trade name, logo of any company or organization in a way that is likely, whether intended or not, to cause confusion about the ownership of the Site, Services or in any manner endangers or harms or causes disrepute or disparages the Company.
4. You agree not to remove, obscure, or otherwise alter any proprietary notices appearing on any content on the Site that concerns the Company’s Intellectual Property and associated notices.

USER CONTENT

1. You may be permitted to post, upload, transmit through, or otherwise make available through the Services, Experiences, any messages, text, illustrations, data, files, images, graphics, testimonials, feedback, suggestions, audio, music, videos, content, and/or other discernible material which is accessible via the Site (“User Content”). 
2. It is your sole responsibility to monitor Your User Content, and the Company has no liability with respect to any User Content uploaded by You in Your voluntary, individual capacity. 
3. You hereby represent and warrant that you shall not submit or upload any User Content to the Site that violates or infringes or endangers the Company’s Intellectual Property rights and/or any third parties’ intellectual property rights, and any liability as a result of any such violation or infringement or endangerment as a result of Your acts or omissions shall be borne solely by You and the Company shall in no way assume any liability at any point in time for any violation or infringement or endangerment as a result of Your acts or omissions. 
4. You represent and warrant that the User Content submitted by You to the Site and/or through any use of the Services, Experiences is not subject to any confidentiality obligations or is expressly prohibited from disclosure owing to any ongoing proceedings in any court or judicial or quasi-judicial forum of competent jurisdiction in India.
5. By submitting and/or uploading the User Content to the Site or during any Service, Experience, You expressly grant the Company a worldwide, royalty-free, perpetual, irrevocable and freely transferable license to use, copy, distribute, display and modify the User Content without any restrictions. You also agree to grant the Company the rights to use the identifying name that has been submitted with the User Content, in connection with such User Content. However, all such uses will be consistent with the Terms, Privacy Policy, Other Agreements and shall in no way impede or infringe upon or restrict Your rights under Applicable Laws.

You hereby confirm and undertake that you will not host, display, upload, modify, publish, transmit, update or share any User Content that:

1. Belongs to any individual or entity that may be considered a legal person under applicable Indian laws, including individuals under the age of 18 (eighteen) years;
2. Is obscene, pornographic, paedophilic, invasive of a user or non-user’s privacy, including bodily privacy, insulting or harassing on the basis of gender, race, economic status, relating or encouraging money laundering or gambling, or an online game that causes user harm, promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence; is harmful to individuals under the age of 18 (eighteen) years; infringes any intellectual property not owned by or assigned to You; deceives or misleads any individual or entity and/or intentionally communicates any information which is patently false and untrue; impersonates any natural person and/or legal person in accordance with applicable Indian laws; threatens the unity, integrity, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation; contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of the Site; is in the nature of advertisement or surrogate advertisement or promotion of any products or services ; and/or violates any Applicable Law for the time being in force.

Notwithstanding the generality of the foregoing, the Company reserves the right to display advertisements in connection with your User Content and to use your User Content for advertising, marketing, promotional, and other commercial purposes. You agree and acknowledge that Your User Content may be included on the Site and any other associated, Company owned websites and advertising networks as well as of the Company's third-party partners, such as distribution partners and marketing partners. Such inclusions shall, at all times, be subject to the Terms, Privacy Policy and Applicable Laws. 

The Company has the right, but not the obligation, to monitor, inspect and read User Content. The Company has the right, in its sole discretion and for any reason whatsoever, to edit, refuse to post, remove, or disable access to any User Content.

ACCESS TO SITE AND USER CONDUCT

By using the Site, Services, You agree and affirm not to undertake certain activities which include but are not limited to the following:

1. Infringing the Company’s Intellectual Property rights, including but not limited to copyrights, patents, trademarks or trade secrets, of any individual or legal entity;
2. Modifying, endangering, extracting, making derivative works of, disassembling, reverse compiling or reverse engineering any part of the Site; 
3. Copying, displaying, distributing, modifying, publishing, reproducing, storing, transmitting, posting, translating, reverse engineering or licensing the Site or any portion thereof, or the Company’s Intellectual Property;
4. Downloading or copying any kind of information for the benefit of any unauthorised individual, vendor or any other third party;
5. Uploading, posting, or transmitting any information through the Site or during any Service, Date Crew Experience not owned by or assigned to You (such as the intellectual property of another party);
6. Uploading, posting, or transmitting any material that contains harmful software or any virus or any other malicious computer code, files or programmes designed to interrupt, destroy or limit the functionality of the Site;
7. Undertaking any act or omission that poses or may pose, in the Company's sole view, a threat to the Company and its operations, the Site, Services;
8. Engaging in any acts of misconduct, including but not limited to, dowry demands, unwarranted financial requests or demands, unwanted contact and/or communications with any other user or TDC representatives, interactions with any other user of the Site or TDC representatives in an intoxicated state, usage of unparliamentary language, requests for searching for potential matches with prejudicial or biased views concerning caste, creed, religion, language spoken, culture etc. and any other behavioural guidelines set forth by TDC;
9. Engaging in any conduct, displaying any behaviour hindering the provision of Services by the Company to You; 
10. Engaging in any conduct, displaying any behaviour which, in the Company’s opinion, shall be counterproductive to the provision of Services by the Company to You; 
11. Doing or attempting to violate, vilify, diminish, demean, disobey or directly defy any specific behavioural guidelines, as well as any guidelines concerning the availing of Services by You that have been framed, effectuated by the Company from time to time; 
12. Doing or attempting to do any act or omission which shall qualify as “sexual harassment” under Applicable Law against any TDC representative and/or any other user of the Site, Services;
13. Bypassing any measures used by the Company to prevent or restrict access to the Site;
14. Accessing, monitoring or copying any information on the Site using any robot, spider, scraper, or other automated means of any manual process for any purpose without the Company's express written permission;
15. Violating the restrictions in any robot exclusion headers on the Site or bypassing or circumventing other measures employed to prevent or limit access to the Site;
16. Violating the restrictions in any robot exclusion headers on the Site or bypassing or circumventing other measures employed to prevent or limit access to the Site;
17. Deep-linking to any portion of the Site for any purpose without the Company's express written permission; or 'framing', 'mirroring', or otherwise incorporating any part of the Site into any other website without the Company's prior written authorization; and 
18. Using the Site and availing any Services in contravention of the Terms, Privacy Policy, Other Agreements and/or Applicable Laws.

THIRD-PARTY SITES

The Site may provide links or display media or advertisements of third parties or redirect You to other sites, services, and resources (“Third Party Sites”). The Company has no control over such Third-Party Sites and the Company is not responsible for any information available on such Third-Party Sites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, at any point in time, for any damage or loss caused or alleged to be caused by or in connection with Your use of or reliance on any information, events, services available on or through any Third Party Sites.

INDEMNITY

To the extent as permitted by Applicable Laws, You hereby expressly agree to defend, indemnify, and hold harmless the Company, its employees, directors, affiliates, holding company, suppliers, licensors, subsidiaries (if any), sister entities (if any), officers, users, representatives, agents, successors and permitted assigns, from and against any and all claims, actions, liabilities, damages, penalties, losses, costs and expenses, including reasonable attorney's fees, caused by or arising out of the following: 

1. Your use of the Site, Services (including in combination with machines, third party software or other devices); 
2. Unauthorised use of the Site, Services;
3. Any breach by You of these Terms, the Privacy Policy, Other Agreements and/or Applicable Laws; 
4. Your conduct on the Site, conduct with any user of the Site, usage of Your Profile on the Site, during Your availing of Services (including arising out of modifications to the Site, Services made by the Company); 
5. Your relationships or interactions with any TDC representatives, other users of the Site;
6. Any act or omission that may, in the Company’s opinion, subject the Company to any unforeseen liability, such as any misrepresentation or fraud or duress or coercion by you with respect to any personal information and/or any material fact concerning you and your personal information.

LIMITATION OF LIABILITY

Under no circumstances will the Company or its representatives or permitted assigns be liable to You or any third party for any damages, costs, injury, penalties, expenses or losses including but not limited to consequential, special, direct or indirect, incidental, punitive or exemplary damages whatsoever (including  damages for loss of profits, loss of data or derived data, interruptions or any other damages or losses, any loss of opportunity/ sales, loss of revenue, reputation or goodwill) arising out of or related to Your use or inability to use the Site, Services, however caused, regardless of the theory of liability (contract, tort or otherwise). Further, in no event and under no circumstances will the Company’s maximum aggregate liability howsoever arising, exceed the amount paid by you to the Company for availing the Services.

TERMINATION

The provisions of the Terms, Privacy Policy, Other Agreements shall be effective on the date You access the Site. You agree that the Company may, in its sole discretion, suspend or terminate Your use of or access to the Site, Services and Your Profile on the Site for any reason, including without limitation, if the Company believes that you have violated or acted inconsistently with the letter or spirit of the Terms, Privacy Policy, Other Agreements or Applicable Laws. The Company may also, in its sole discretion and at any time, discontinue the provision of the Services, or any part thereof, with or without notice. You agree that the Company will not be liable to You or any third party for termination of Your access to the Services. The Company may temporarily or permanently suspend or discontinue the provision of the Site, Services in whole or in part, to You in any of the following circumstances:

1. If the provision of any Service become impracticable to offer due to any cause beyond the Company’s control such as natural disasters including earthquake, tsunami, flood, eruption, etc., war, riot, disturbance, power outage, pandemic, etc.;
2. Periodic or urgent maintenance of network systems or any other infrastructure being used by the Company;
3. If required under Applicable Law or pursuant to judicial or administrative orders;
4. If You willfully disobey or disregard the Terms, Privacy Policy, Other Agreements and/or Applicable Law;
5. If You fail to clear or attempt to bypass any security or verification protocol undertaken by the Company; 
6. If You have been convicted or any pending litigation against You subsists under any Applicable Law; 
7. If You engage in, at any point in time,  any act or omission that may be termed as a serious act of misconduct, whether behavioural, communicative or in any other manner, by the Company;
8. If You threaten or attempt to threaten, insult or attempt to insult, disparage or attempt to disparage the Company, the Services, any TDC representative and any other user of the Site;
9. If any act or omission by You may, in the Company’s opinion, subject the Company to any third party liability; 
10. If there occurs any actual or attempted fraud, coercion, extortion, bullying, harassment, misrepresentation, undue influence exercised by You to gain any commercial or undue benefits or profits from the Services;
11. If Your behaviour, conduct on the Site, or with any user of the Site, or with any TDC representative, as the case may be, violates the provisions of the Terms of Use, Privacy Policy, Other Agreements and/or Applicable Law; 
12. If Your behaviour, conduct on the Site, or with any user of the Site, or with any TDC representative, as the case may be, violates any specific behavioural guidelines, as well as any guidelines concerning the availing of Services by You, that have been framed, effectuated by the Company from time to time;
13. If the Company deems it necessary for operational or technical reasons to suspend or discontinue the Service in whole or in part, or for any other reason that may be deemed fit by the Company from time to time.

In the event of such suspension or discontinuation of the provision of Services in whole or in part due to any of the events as listed above, the Company shall make reasonable efforts to notify You to that effect in advance, provided, however, that this shall not apply in cases of any national, operational, security emergency or any other unforeseen exigency affecting the Company, Site and the Services. You agree and acknowledge that the Company shall not be liable for any loss or damages suffered by You as a result of any suspension or discontinuation, in whole or part, permanently or temporarily, of the provision of the Site and the Services.

Force Majeure: The Company, its representatives and permitted assigns will not be liable for any delay or failure to perform any obligation with respect to the Services where the delay or failure results from any cause beyond the Company’s reasonable control, acts of God, labour disputes, other industrial disturbances, electrical or power outage, utilities or other telecommunications failures, earthquakes, storms, pandemics, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

DEACTIVATION OF PROFILES

You have an option to deactivate or delete Your Profiles on the Site by writing via email to the Company Grievance Redressal Officer, or any acceptable manner that shall be prescribed by the Company.

Upon receiving such a request by You, the Company shall promptly undertake all actions to deactivate or delete Your Profile, as indicated in Your written request. Notwithstanding anything contained herein, the Company will deactivate Your Profile in case you have not accessed, logged-in or otherwise used Your Profile on the Site for a period of 1 (one) calendar year, which shall be intimated in advance with adequate reasonable notice to You for undertaking any required action as may be prescribed by the Company to You in connection with Your Profile. If, upon deactivation or deletion for any reason, you have any obligations (including pending payments if any) owed to the Company, such obligations shall automatically become due and payable. Such deactivation or deletion shall not preclude or restrict the Company from legal recourse or remedies, as may be available under applicable Indian law, in lieu of or in addition to the deactivation or deletion of Your Profile on the Site. No refunds, including such refunds on a pro-rata basis, will be provided for any unused portion of Experiences or subscriptions upon the requested (or Company initiated) deactivation or deletion in accordance with this paragraph.

The erasure of your personal data following deactivation or deletion of Your Profile shall be conducted in accordance with the Terms, Privacy Policy and Applicable Laws. Any disabling or deletion of Your Profile by You shall not relieve you from your obligations to adhere to the provisions of the Terms, Privacy Policy and Applicable Law. However, any disabling or deletion of Your Profile by You will be considered as a willful and voluntary termination of the CEA by You and the Company shall be entitled to terminate, with immediate effect, your access to the Site and Services including any prepaid Services that you have opted for at the time of such termination, and the Company shall not be liable to refund any amounts to you in such event.

GOVERNING LAW AND DISPUTE RESOLUTION

The Terms, Privacy Policy, Other Agreements (including the CEA) shall be governed by and construed in accordance with the laws of India without giving effect to any choice or conflict of laws provision. Any legal suit, action or proceeding arising out of or relating to the Terms, Privacy Policy, Other Agreements or the matters contemplated thereunder shall be instituted exclusively in the courts of Kolkata, West Bengal, India.

Any notices must be in writing and will be deemed given when delivered. The Company may provide notice to the email or physical address associated with You as per the personal information provided by You, and You may provide notice to the Company through the Company’s Grievance Redressal Officer. The details of the Grievance Redressal Officer are as follows: 

Name: Mr. Ayushmaan Kapoor 

Email: ayushmaan@thedatecrew.com

AMENDMENTS/UPDATES TO TERMS

The Terms are subject to amendments, modifications from time to time in accordance with any revision or modification in the existing laws or the enforcement of any new enactment, such as the Digital Personal Data Protection Act, 2023, and rules and regulations framed thereunder. Further, the Terms may also be modified, amended from time to time at the sole discretion of the Company. While it is your responsibility to review the Terms periodically for any updates or changes, the Company shall make commercially reasonable efforts to periodically inform You of the Terms, Privacy Policy and other relevant terms that You are bound by and update You of any change in the Terms, Privacy Policy (if any).

COMPANY GRIEVANCE REDRESSAL OFFICER

For complaints or disputes related to the Site, Terms, Privacy Policy, the Services, You must raise Your concern within 48 (forty-eight) hours of such concern arising via promptly emailing the Grievance Redressal Officer. We will assess and take appropriate action based on the Company’s policies prevailing at such time pertaining to the concern raised.

Our Grievance Redressal Officer’s contact details are as follows:

Name: Mr. Ayushmaan Kapoor

Contact Information: ayushmaan@thedatecrew.com

Please add to the email subject: “Re Grievance Redressal Officer: [insert your subject matter]”